Returns Policy
Because many marble items are custom-made, returns are generally not accepted unless the order meets the eligibility criteria below.
Eligibility
- Product is unused and in the same condition as delivered.
- Return request is raised within 7 days of receiving the item.
Exceptions Accepted
- Visible manufacturing defects.
- Damage during transit (reported promptly with clear photos/video).
Why the 7-day window?
Natural stone is heavy and logistics-sensitive. A short window helps us validate evidence, arrange safe pickup, and reduce handling risks.
Return Process
- 1Contact Us
Email info@rmsstonex.in or call +91-99295-46645 within 7 days. Include a brief description and images/video.
- 2Assessment & Approval
Our team reviews your request. If approved, weāll share pickup/return instructions and packing guidance.
- 3Return Shipping
For eligible cases (defect or transit damage), RMS Stonex covers return shipping and coordinates logistics.
Refund Policy
Refund Eligibility
Refunds apply only to items meeting our return criteria (manufacturing defects or transit damage). Once received and inspected, weāll notify you of approval or rejection.
How Refunds Work
- Approval: Initiated within 30 business days after approval.
- Method: To the original payment method (bank transfer, card, UPI, etc.).
- Partial Refunds: For minor issues/partial damage, we may offer a partial refund or fair adjustment.
Exchanges
Direct exchanges are not offered. If a quality issue or manufacturing defect is confirmed, weāll provide a replacement subject to availability.
Important Notes
Natural Stone Variation
Variations in color, pattern, and texture are natural and not defects; returns/refunds donāt apply for these reasons.
Damage on Delivery
If damage is visible on delivery, note it with the delivery team and inform us immediately with photos/video.
Pre-Dispatch QC
Every product is inspected before dispatch to minimize defects and handling risks.
Contact
- Email: info@rmsstonex.in
- Phone: +91-99295-46645
- Address: Makrana Rd, RICCO Industrial Area, Kishangarh, Rajasthan 305801, India